Shipping Policy

This Shipping Policy explains how Print Stitch Supply processes and ships orders within the continental United States.

Shipping Area

Print Stitch Supply currently ships to addresses within the continental United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, P.O. boxes, or APO/FPO addresses unless otherwise agreed to in writing before an order is placed.

In-Stock Order Processing

In-stock supply orders are normally processed within 2–3 business days after the order is received and payment is confirmed.

Business days are Monday through Friday, excluding holidays. Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day.

Processing time is separate from carrier transit time. Delivery estimates shown at checkout begin after the order has been processed and transferred to the carrier.

Orders containing backordered, special-order, custom, oversized, or otherwise restricted products may require additional processing time.

Custom DTF Transfer Production

Custom DTF transfers normally require 3–5 business days for production before shipping.

Production begins after Print Stitch Supply has received the order, payment, usable artwork, and any required approvals or information.

Artwork problems, requested revisions, incomplete order information, unusually large quantities, or production requirements may extend the turnaround time. Shipping transit time is additional and begins after production is complete.

Turnaround times are estimates and are not guaranteed delivery dates unless Print Stitch Supply has expressly confirmed a deadline in writing.

Shipping Rates and Delivery Estimates

Available shipping methods and charges are displayed at checkout when applicable. Shipping rates may be calculated using the order’s weight, dimensions, destination, selected service, and product type.

Any delivery date displayed at checkout is an estimate provided by the carrier. Carrier delays caused by weather, service interruptions, peak shipping periods, or other circumstances outside Print Stitch Supply’s control may affect delivery.

Selecting an expedited shipping service does not shorten product processing or custom-production time unless expressly confirmed by Print Stitch Supply.

Free-Shipping Offers

Free-shipping promotions apply only to eligible orders and may be subject to minimum-purchase requirements, geographic limitations, promotional terms, or other restrictions.

Unless expressly stated otherwise, free-shipping offers exclude:

• Heat Presses and equipment
• Special Order Products

Additional oversized, unusually heavy, or separately shipped products may also be excluded when disclosed before the order is finalized.

If an order does not qualify for free shipping, the applicable shipping charge will be displayed at checkout or communicated before fulfillment.

Local Pickup

Local pickup may be available for eligible orders.

When local pickup is shown as an available delivery option at checkout, select it before completing the order. Customers may also contact Print Stitch Supply before ordering to confirm whether an item qualifies for local pickup.

Do not travel to the pickup location until you have received confirmation that the order is ready. An order confirmation does not mean the order is ready for pickup.

Pickup instructions, location details, and any identification requirements will be provided when the order is ready. Orders must be collected during the available pickup times communicated by Print Stitch Supply.

Order Changes and Shipping Addresses

Review your shipping address and order information carefully before submitting an order.

Contact Print Stitch Supply immediately if a correction is needed. We cannot guarantee that an address or order can be changed after processing has begun.

Customers are responsible for additional shipping charges resulting from an incorrect or incomplete address submitted with the order, unless the error was made by Print Stitch Supply.

Tracking Information

When tracking is available, it will be provided after the order ships. Tracking activity may not appear until the carrier scans the package into its network.

Orders containing multiple products may arrive in separate shipments. When available, separate tracking information will be provided for each shipment.

Delayed, Lost, or Misdelivered Packages

If tracking shows unusual delays or no movement, contact Print Stitch Supply so we can review the shipment and assist with the carrier’s claim process when appropriate.

A carrier’s delivery scan does not always identify the package’s exact location. If an order is marked delivered but cannot be found, check the delivery area, household members, neighboring addresses, and the carrier before contacting us.

Print Stitch Supply will assist with eligible shipping claims but cannot guarantee the outcome or processing time of a carrier investigation.

Damaged Shipments or Incorrect Items

Inspect your shipment promptly after delivery. If an order arrives damaged or contains an incorrect item, contact Print Stitch Supply as soon as possible.

Include:

• Your name and order number
• A description of the issue
• Photographs of the product
• Photos of the shipping box and packaging
• Photographs of any visible carrier damage or shipping label

Keep the product and all original packaging until the issue has been reviewed. Do not discard damaged products or packaging or return an item without authorization.

Confirmed damaged or incorrect shipments will be handled according to our Return & Refund Policy and any applicable carrier or manufacturer requirements.

Risk of Delay

Print Stitch Supply is not responsible for delays caused by carriers, severe weather, natural disasters, labor disruptions, incorrect addresses, governmental actions, supply interruptions, or other circumstances outside our reasonable control.

We will make reasonable efforts to communicate known delays and help resolve eligible shipping issues.

Contact Us

For shipping questions, local-pickup requests, or assistance with an order, contact Print Stitch Supply through our Contact page. Include your order number whenever possible.